By processing your payment and completing an order with us, you are accepting the following terms and conditions regarding the shipping and delivery of your purchase.
Most orders are processed and packed within 1-3 Business Days of placement (excluding weekends and holidays), but sometimes can take up to 15 business days maximum.
Most Orders placed after 9am PST on a weekday will be sent out first thing the next business day, and orders placed after this time Friday or on a weekend will be sent Monday morning.
It is the Customer's Responsibility to notify us if they need their item by a certain date before 1 Business day. After 1 Business day customer will be responsible for any rush shipping charges needed.
Please Note: We do not cover any lost or stolen packages if the item is delivered to the shipping address provided. Please make sure your mailing address is correct and secure. You may also let leave us a note or email us upon ordering if any insurance is desired.
US ORDERS - UNITED STATES POSTAL SERVICE
Shipping Method: Standard Ground Shipping - Flat Rate $8.95
Transit Time: 2-6 BUSINESS DAYS (not including processing time)
Shipping Method: Priority Mail
Transit Time: 2-3 BUSINESS DAYS (not including processing time)
Shipping Method: Express Overnight Mail
Transit Time: 1-2 BUSINESS DAYS (not including processing time)
Domestic Delivery Information
Signature is not required on first class parcels. Signature can be added by request for your security, and if you are not home at the time of delivery you will be left a card and your parcel will be taken to your local
Post Office. If you have not been left a collection card, you can take a form of ID and tracking information to your nearest local Post Office and they can help organize collection.
INTERNATIONAL ORDERS - United States Post Service or DHL EXPRESS
Canada:
Shipping Costs: Flat Rate Of $19.95 First Class Shipping
Shipping Time: 6-10 BUSINESS DAYS (not including processing time)
+ FREE DHL EXPRESS SHIPPING UPGRADE on orders over $500!
UNITED KINGDOM:
Shipping Costs: Flat Rate Of $19.95 First Class Shipping
Shipping Time: 7-14 BUSINESS DAYS (not including processing time)
ALL OTHER COUNTRIES:
Shipping Costs: Flat Rate Of $19.95 First Class Shipping
Shipping Time: 7-14 BUSINESS DAYS (not including processing time)
+ FREE DHL EXPRESS SHIPPING on orders over $500!
DHL EXPRESS TO ALL COUNTRIES:
Shipping Costs: Flat Rate Of $50 (if you live in a remote DHL delivery area we will contact you if additional postage is needed)
Shipping Time: 3-5 BUSINESS DAYS (not including processing time)
+ FREE DHL EXPRESS SHIPPING on orders over $500!
International Delivery Information
DHL cannot deliver to PO Boxes.
DHL Express is Signature required on delivery for your security, and if no one is home at time of delivery the order will be sent to the nearest DHL facility.
DHL will sometimes leave parcels in a safe or secluded spot for Residential delivery areas, and this will not require signature. Please keep an eye on your tracking information and updates to see if this will occur.
If you wish to change any delivery information, organise a pick-up or receive delivery alerts, you can call DHL at 1 (800) 225-5345.
International Custom Fees
All custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. These are NOT included in the cost of the order or shipping charge.
We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Indie XO is not responsible for any additional taxes and customs charges that are requested during the shipment of your order, and do not offer refunds for these costs.
If an order is refused due to custom fees, DHL will hold the parcel for 2 weeks then abandon if these fees are not paid in this time. Indie XO is also not responsible for the handling of an order due to this. Indie XO does not provide refunds to customers for failure to pay duties and taxes associated with their order.
If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order.
Order Tracking
Once your order is packed and leaves our warehouse, you will receive an email with a tracking number to track your parcel from the courier.
However, just in case you don't receive this, you can track your items using the following websites:
Additional Information
Above delivery times can change depending on the time of the year, holiday periods, weekends and severe weather. We are not responsible for lost or stolen packages or packages delayed in transit.
Above delivery times can change depending on the time of the year, holiday periods, weekends and severe weather. We are not responsible for lost or stolen packages or packages delayed in transit.
Cancelation Policy
Any cancellations after 48 Hours will not be accepted and will need to be returned in accordance with our returns policy.
Any Further Issues or Inquiries?
If for any reason your shipping time does not align with the above estimates, please contact us at hello@indiexo.com and we will look into this for you right away.